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Moses Lake School District
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Information Technology » Help Desk 101

Help Desk 101

How to Open a Help Desk Ticket

The following KB Solution explains how to open an IT Help Desk ticket for the MLSD Tech Department.
Open a Help Desk Ticket at, logging in with your username and password.
(With the same username/password that you use for Email/Domain)
Help Desk login window
Once logged in, select an appropriate category from the Request Type drop-down menu.

There are 3 Help Request categories:

  • Incident Resolution – all tickets for a break/fix request. If it isn’t working properly (including unable to sign in to workstations/Google), please choose this category.
  • Service Requests – all tickets for new equipment purchases, moves, additions, software installations. If it is something new or current equipment going to a new place, please assign it to this category.
  • Assistance/Training – all tickets for assistance with an application/website, tech support with a meeting. If you need someone to help assist/train, please assign it to this category.
Request Type
Enter a Subject, then enter information about your tech issue in the Request Detail field.
If Location and Room are on not pre-populated (or are incorrect), please complete those fields as well.
Attach any files or photos (such as a screenshot of an error) at this time.
Help Request
When finished, click on the Save button located in the bottom right-hand corner.
After a few seconds, you will see a message stating that your ticket has been created.
Thank You!
And that's it!
You can also create a Help Desk ticket by sending an email to
IMPORTANT!!! When submitting a ticket via email, please include a Subject and Detailed Information
(School, room number, teacher name, and as much detail about the problem as possible), along with any necessary attachments.

If you have questions or problems regarding the Help Desk ticket creation process, please contact the MLSD IT Help Desk at x4411.