Powerwash a Chromebook
Supreme Powerwash instructions for ChromebooksPress 'esc + refresh key + power button' all at once. The power button may be located on the side of the Chromebook, or above the keyboard on its own.
The Chromebook screen will go black and restart.
(You may have to hold the three keys until a white screen comes up with an !)
Once the Chromebook restarts, you will see an error message on the screen. That's ok. Press 'ctrl + D', (both at the same time).
It will then ask you to press the enter key.
And then the space bar. (Sometimes it skips this one though.)
And then enter once more.
After it reboots again, you will see a screen that has a single "Let's go" button. Click that.
Choose and connect to your home network. (This will be different for everyone. So no screenshot.) Click “Continue”.
Click “Accept & Continue”.
At the Sign in to your Chromebook screen, you may need to press the 'ctrl + alt + e' keys at the same time if it looks like the first image below. If you see the screen in the second image below, sign in with the students' information. (It will take a moment to enroll). (If it doesn't prompt you at all, then it will just continue with Enterprise Enrollment.)
This is what the screen will look like if you are not prompted for Enterprise Enrollment.
Once that is finished, click “Done”.
It should bring you back to the standard sign-in screen that says Managed by mlsd.wednet.edu in small print.
Try things out and see if it is behaving properly.
If this doesn't fix the problem, it's probably a hardware issue. Please call 509-766-2698 x4411 for help.