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Remote Learning » Powerwash a Chromebook

Powerwash a Chromebook

Supreme Powerwash instructions for Chromebooks

Press 'esc + refresh key + power button' all at once. The power button may be located on the side of the Chromebook, or above the keyboard on its own.
The Chromebook screen will go black and restart.
(You may have to hold the three keys until a white screen comes up with an !)
Image of keyboard with esc, refresh and power keys highlighted.
Once the Chromebook restarts, you will see an error message on the screen. That's ok. Press 'ctrl + D', (both at the same time).
Screenshot Press ctrl + d here.  or  Screenshot Press ctrl + d here.
It will then ask you to press the enter key.
Powerwash screenshot "Press enter".
And then the space bar. (Sometimes it skips this one though.)
Screenshot "Press space bar".
And then enter once more.
Screenshot "Press enter".
After it reboots again, you will see a screen that has a single "Let's go" button. Click that.
Screenshot Press "Let's go" button on screen.
Choose and connect to your home network. (This will be different for everyone. So no screenshot.) Click “Continue”.
Click “Accept & Continue”.
Press "Accept and Continue" button on screen.
At the Sign in to your Chromebook screen, you may need to press the 'ctrl + alt + e' keys at the same time if it looks like the first image below. If you see the screen in the second image below, sign in with the students' information. (It will take a moment to enroll). (If it doesn't prompt you at all, then it will just continue with Enterprise Enrollment.)
Screenshot of general sign in screen  or  Enterprise enrollment screen (enter your email address/password)
This is what the screen will look like if you are not prompted for Enterprise Enrollment.
Screenshot of Enterprise Enrollment progress window
Once that is finished, click “Done”.
Screenshot "Enrolled Successfully" Press Done.
It should bring you back to the standard sign-in screen that says Managed by in small print.
Screenshot of the sign in screen
Try things out and see if it is behaving properly.
If this doesn't fix the problem, it's probably a hardware issue. Please call 509-766-2698 x4411 for help.